We’ve all been there. We walk up to the counter at our local coffee shop, and the ever-dreadful iPad turns around. This is where you have to decide if you tip or not for that pastry that costs $2.50 with an option to tip $1, $2, or $3.
If you choose “No Tip,” you’re (perceived as) a jerk.
If you choose, “Custom Amount,” you’re (perceived as) a jerk who is taking up time and tipping less.
According to an article in the Wall Street Journal, The Awkward Etiquette of iPad Tipping, it’s actually awkward for both parties.
The customer tries not to make eye contact. The worker tries not to make eye contact. It’s awkward AF.
What’s the solution?
You could customize the tipping options if you’re the owner of your establishment. But, owners have figured out that patrons are more likely to tip if there’s a “No Tip” option.
Why?
Well, this comes down to the American issue of tipping, which most service-industry workers rely on to recover their full wage.
Workers shouldn’t have to rely on tips to earn a living wage.
The solution?
The awkward onus should be put on the owner, who should pay their workers enough. Period.